University of Illinois Hospital / UI Health

This place is a nightmare. I can't get a hold of any of my doctors. I've needed tests & orders put in, but it's a known fact according to referral staff at my primary doctors to get anything done, because the don't respond. Prior authorizations are never completed, questions never answered or responded to. The care "team" won't talk to each other. Tests I was told I need to be ordered by the doctors are never ordered. Then as said before no one will respond to the prior auth from my insurance. How is my insurance company more reliable than my doctors? ! Honestly what's the point of going to this place? It's a full time job to go here. I also waited for over an hour to see the specialists past my appointment several times, where I have to go through hell to find a doctor in break rooms talking to nurses eating & laughing. I have a chronic illness that's continuing to progress, to the point of permanent damage. I put in my maximum effort to chase these doctors, I drive three hours to see these specific specialists, for what reason? This place is hell.

Long waiting periods might be waiting to be seen by a doctors for up to 20hours consider carefully before coming to this hospital

I delivered my son in January here this hospital was soo good in everything they do
My pregnancy was complicated by gestational hypertension because all the time I was so nervous at my checkups for my son but thus far the hospital was expetional never let me leave if I had a high bp reading. I had to take meds for it but my delivery was a breeze the nurses are angels each one of them I thank very much I wouldn’t want to deliver at any other hospital. Loved everyone that helped me especially Leah Larson & Mrs. Aswathi Jayaram

Mary Polk in the Organ Transplant Dept doesn’t care about people’s feelings. Do not appreciate her yelling at screaming people. Have some respect, lady!

I’m posting this from the ER. I’m here with my partner who was referred from the Mile Square Urgent Care Clinic.

There are so few chairs that anyone who isn’t a patient has been asked repeatedly to stand, so I’ve mostly been standing for 3 hours with no word of when we’ll be seen. But there are also patients standing. Someone brought a camp chair.

Someone yells a name in a pinched voice from the corner of the waiting room, but the shape of the room makes it difficult to hear the name on the other side, making people wonder if their name has been called and if they’re waiting in vain. It seems reasonable that the person calling names could take five steps forward to ensure everyone hears the name called. And then imagine if the name caller pronounced it wrong.

And then imagine that you’re experiencing the pain and discomfort of a medical emergency and enduring this nonsense.

World-class American healthcare.

UI Health is one of the best places for giving back to the community I have ever seen. But I specifically would like to thank and appreciate the desk worker Pamela for being so patient with me and availability. She went above and beyond in helping me schedule an appointment for myself. She is such a professional and must be appreciated!
Thank you Pamela!

Staff is super unorganized, appointments are changed last minute hours in difference and patients aren’t notified

They make you wait hours if you’re 5 mins late but also when you arrive early, they make you wait as much! It’s frustrating to come and sit to wait around, as if this was an ER section. Appointments aren’t respected at all. Service sucks!

Absolutely would never recommend anyone go here during pregnancy. They are extremely inconsiderate. Rush everything overall just don’t seem to care much. My gf was rushed there during a pregnancy emergency. And only one doctor seem to actually care out of our three days. Oh they don’t respect fathers at all, consistently ignorant towards the father. Reports were inaccurate and/or deleted, they never seem to get back to you with answers for anything. They’ll gaslight you if you start to ask too many questions. Do not go here while pregnant please.

God redo this phony commercial you have out. Jesus Plus Dr's couldn't explain why my father in law drowned in his own fluids and he wasn't on any water pills nor via IV and he went in for high potassium like his rehad sent him in for and they say he didnt come in for that.then took his xrays and heart stopped then 5 shots to revive him and then a trake and then aComa? Nurses are rude.when I questioned why he was so swollen I said hes not supposed to be like that her reply was hes not supposed to be like this period. Nurses have to be careful when answering because I myself am a healthcare nurse so I knew something went wrong!

Rating of 3.5 stars only for the excellent Doctors, Nurses and all other hands-on Technical and Service employees.

Zero star for below. UIC lacks managment training. Most managers and director's DON'T know how to behave toward their subordinate employees.

They talk to you as you are of lower class. Most regular employees are highly educated with some having a masters degree.

UIC Hospital is loaded with administrative staff that makes HUGE salaries. A waste of state tax payer money. No oversight from Board of Trustees. They fail to pay enough to employees who actually take care of patients and are unable to attract new talent.

UIC has potential to get magnet certification but years of gross mismanagement and privatization causing it to fail.

Employee morale is lacking.

The management hates the fact that most jobs are unionized and they will try to blame the union every chance they get. It is pathetic to hear some managers and their staff cliques complain.

Ratio of managers to employees in many departments and sub-departments is 1 manager to 6 employees. This is not counting over loaded administrative staff in many departments.

They did really well at this hospital I would trust it I had a c section at this hospital and they made sure I made it through my surgery they were so nice I would recommend this hospital especially to someone who is needing a c section because they really did their job good

2023 Update. They have added some staff and the service is better. I see a bit more diversity there and it makes me happy. My mom is enjoying the diversity as well.

This still goes on throughout the entire hospital.

1. Staff and the people in the waiting area do not wear masks, wear them wrong or eat, of course without masks, in the waiting rooms and patient areas.

This behavior could result in horrible outbreak of sickness that would kill all the immuno-compromised patients.

2 The cheap, blue surgical masks are there for the picking. Dirty hands touch them. But this is true of UI Health, Rush, and some hospitals/clinics I've visited.

Cloth masks that offer no protection against Covid or any other highly transmissible deadly disease are worn in the area by patients and staff. A security guard should be placed in that area to ensure that people are wearing the correct PPE gear to prevent disease spread.

The staff knows that the cancer patients are severely immunocompromised and could die from a bacteria or virus that spread in that area. I just do not understand the lack of care that is going on at u of I health and now other facilities I've visited.

I know that the standard of care for those of African-American descent is horrible across the United States with no one caring whether they live or die. I wanted my mother to go someplace else but she trusts some of the good doctors, nurse practitioners and nurses that she has.

My sister had multiple myeloma and they treated her less than a human the nurses were the only damn thing that was wonderful. I have strict instructions to my family or friends do not allow them to provide no services to me. They didn't even tell us aBout the free trials.

I understand that the pandemic has changed a lot of things and especially in the medical field. I really have to say how scary things really are for UIC when it comes to having sufficient techs for woman to have a mammogram and an ultrasound. I have had to wait an unbelievable amount of time to just schedule my mammograms and today I tried to schedule an appointment to get in an depth exam for my breasts because my breasts are full of density and cysts. I was told that the next available appointment was in November. Mind you we are in April. This really is scary for the simple fact that I had a mammogram In January and I have to wait till November practically when my yearly mammogram is due. Aren't they always telling woman to schedule mammograms for preventive care, ITS AWFUL to think that woman have to wait almost a year to have an available appointment to schedule them. Finding breast cancer early is very detrimental for us woman. I have known woman who waited 3 months and even 6 months past their yearly mammogram and have been diagnosed with aggressive forms of breast cancer. I hope that this changes soon.
Sincerly,
A very concerned patient

Don't ever think to take one of your family to that hospital.
The cause the brain damage for my brother and finally death.
If there is a chance so I can give negative 5 I will give it to them

I love this hospital. Having a incurable illness. This is where they have been keeping be alive and well enough to maintain a life outside the hospital for 20 years. If it wasn't for my infusion nurse and doctors who take great care of me, I don't know what would of become of me. I am grateful for them every day. Even though twice a month 4 hours a day and tons of other doctors appointments. I wouldn't been able to get though it without them. I love the my team. ‍️.

I experienced chest pains and tightness for 3 hours before going to this hospital in the 4th hour. I waited 10 hours before being seen. It was a Wednesday so that's a surprise. The hospital gives everyone having any type of chest pain a EKG, if that test shows nothing they don't care about how you're feeling. I'm now changing my medical group. I received better, more expedite care when I was uninsured and going to the Cook County hospital system. I don't trust this hospital.

There's not enough words on how thankful I am for my team here. I fought for 17 months to be heard about endometriosis. UW Health and Mercyhealth did nothing but dehumanize me by reading somatization disorder accusations on MyChart. On January 25,2022 I met Dr. Catherine Wheatley. I didn't need to explain much because she understood the pain I was in. We agreed on the Mirena IUD during my surgery so that I was isn't in pain. She ordered a saline infusion sonohystogram to get a look inside before my laparoscopy. At our follow up appointment she gave me the best news that she was squeezing me in for surgery on May 19,2022. In the pre op room I had happy tears telling the nurse I'm so close to having my quality of life back. My UI health urogynecologist, Dr. Kobak told me that if Dr. Wheatley needed him, he would come on emergency surgery whether he was on call or not. After my post op, Dr. Wheatley moved up so Dr. Nathan King took her place. Dr. King is just as good and he recommends the best care. They all have their hearts in the right place.

I'd like to thank my GI specialist here also since I had to fire my lazy Mercyhealth GI. UI Health ended up finding a stomach polyp and now I feel better from that.

As much as I’d like to give some drs here a 0 as much as Dr nour baker deserves a +5 she’s the most understanding cardiac doctor I’ve seen intelligence to the max and have you seen how absolutely detailed she is!

Paying a bill with them is one of the worst experiences I've come across in healthcare. If your clinic uses them for labs you cannot pay your bill online. You either have to mail them your credit card information on a piece of paper or call them, which of course they never answer their phone. I am asking my doctors from now on if they use UI health in any capacity and am avoiding them if they do. They are simply the worst and least organized of the major healthcare systems in Chicago.

I love this hospital. Having a incurable illness. This is where they have been keeping be alive and well enough to maintain a life outside the hospital for 20 years. If it wasn't for my infusion nurse and doctors who take great care of me, I don't know what would of become of me. I am grateful for them every day. Even though twice a month 4 hours a day and tons of other doctors appointments. I wouldn't been able to get though it without them. I love the my team.

I had surgery at UIC Hospital in February 2022, approximately 7 months later I am in more pain than I was pre-surgery. I had a hysteroscopy procedure and the full fibroid was not removed- 75% of the fibroid is still in me per the doctor's update after my post-surgery appointment. This procedure was $38,000 with my portion being $5,000. I am expected to pay this bill while this surgery procedure didn't correct my issue and as I sit here and type this my pain level is beyond a level 10 while being in menstrual cycle. I am still anemic for to the fibroid, still having excessive bleeding, and now experiencing more pain. I took 10 Aleve in a 9 hour span and still in pain. A month or two ago they prescribed me Tylenol with codeine and this still didn't help. My insurance lapsed so I cannot get a full hysterectomy at this time but the thought of the 1st surgery not being successful is mind boggling and the price.

This hospital reinforces bondage and brutality. Refuses to admit me to psych ward when I ask for it. Denied jobs and affordable housing.bondage and disenfranchised brutality zone.

I told them I have insurance didn’t even want to see it, sent me a expensive bill. Twice and don’t really have a answer for me when ask am I going to be okay before getting discharge. Yet I go to my doctor and he tells me I need to go in to emergency it’s urgent ‍️

Don’t let all these bad reviews fool you. If you want the best care for yourself or a loved one this is the hospital to come to. All the real and seasoned doctors are right here. Don’t let the location make you think anything other. I have never in my life seen doctors who not only care but are very well trained. Thank you for your caring hands.

Lazy nurse and cna had to make my own bed change my own dressing. Every unclean bath room emergency room

Horrible Nurses, Doctors and staff Id rather die at home! Came in with sepsis line infection. My whole stay nurses on all floors just slung IV tubing around like nothing no cleaning or preventing any kind of infection. When in IR was told how important it is to keep port clean. Yet your nurse unhooks me to go to the bathroom and lays it on the bed where I was just laying down on with no cap or anything then proceeded to tell them I have alot of anxiety and IR “Doctor “ is yelling at me while placing new line in bravo great professional doctor. Yet proceed to keeping me here when they are putting me at more risk while here then at home because they didn’t order my medication on time also dr is no where ever to be seen very unprofessional again rather die at home

The worst! Passed out twice in the ER with fever and pain! The old ladies that came in for night shift but gossiping about personal life. Empty er room and they still did nothing! Just know if you about to pass out or die don't go there. They pick and choose

I had my gallbladder out at this hospital and stayed here for four days. The hospital is in dire need of a renovation and it looks very dystopian and disturbing on the inside. The doctors on the other hand got me the correct diagnosis and gave me a plan within three hours of my arrival. The doctors here are phenomenal, although they gave me Tramadol for pain and I had a really bad reaction to it and ended up in another ER from it.

I don’t know how this place has 3 stars over all. From the front desk, to the nurses, to the doctors, everyone I encountered over the month leading up to and during my surgery preparations were amazing. Always informative, always upbeat and made me feel comfortable every step of the way. I had a lot of obstacles in the way of my surgery and they did everything possible to help and make my surgery happen. Would definitely recommend this place for women’s health care and would come back again. 10 out of 10.

I have been sitting in the waiting area to be seen for exactly 3hrs now after coming in with chest pain and complications breathing. The staff is rude and lack true compassion. I will NEVER come back to this hospital again, I would rather have gone to Mt. Sinai.update, it's now been 5hrs.

My mom tried talking to a doctor-they told her the doctor was gone for the day at 600 p.m. She ordered dinner early in the morning for delivery at 5pm, nurse was a witness to this, then dinner never came. When mom called to ask where dinner was - 1st they said she never ordered, then they said her tiicket was lost and now it is closed for the day. What is she suppose to eat since I can't bring her food.

I have covid I called for assistance I talk to RN they told me to go to urgent care because I was coughing blood I was mistreated they told me why I was there that I was going to get people sick, so they tell me to go to urgent care but they mistreated me at urgent care and this is why people were dying at home sick by them self because of poor service from hospital like this one

This is the worst hospital in the state! They are rude and the emergency is not for emergencies. They don't care about you no matter who you are. They will let you die and I mean that in all honesty. One star is too much for this place. Also if you think they care because you got good insurance haha think again.

Absolute trash. My uncle has jaw cancer and they messed up his surgery. He can't eat or drink. It has been over 5 months and he is still experiencing pain and discomfort and he STILL can't eat. The doctors treat my uncle as if he is crazy and even threatened to transfer him to the psych ward. He is IN PAIN. HE HAS CANCER. They won't listen.

This hospital is unprofessional and dirty. Anytime of the day it’s staff sitting around on their phones or having personal conversations in front of patients not being serviced. The bathrooms are filthy, the attitude of the entire hospital is awful and you almost feel like your bothering the staff by asking a simple question or for help. Would not recomend.

On behalf of comfort care patient Johnny Rodgers’ family, your protocol for grieving families does not exude empathy or respect. My small family was called, with urgency, 2 nights in a row to say last goodbyes to our loved one yet he’s still living. The private lobby on the 6th floor was not open to us. We were quiet, the only family available & in need for seating. We moved from the lobby to the cafeteria when asked, then abruptly kicked out & instructed to sit outside. What a way to wait on your loved one to pass away? Sad & worse patient-family experience!

Took my daughter there to have her cavities filled. They said I would be there when she woke up but when they brought me to see my daughter she was already up and in pain. They said insurance would cover everything then sent a bill for over a thousand dollars for digestive services when my daughter did not eat anything. I am a single parent and can not pay the bill and they said I do not qualify for financial assistance cause I have insurance but still have to pay over a thousand dollars which was not covered. Do not go to this place and go to a better place that is more caring and do not lie to you.

Great place. I drive 3 hrs to get here. Every hospital in indiana and Cleveland clinic turned me down for a kidney Transplant but thank God for mercy and grace and a hospital full of skilled surgeons

I love the University of Illinois Hospital and Health Sciences System! When I moved back to Chicago in early 2017, I was first attending the University of Chicago Medicine, but after a few billing and medical errors, I decided to transfer my care to UI Health. I was definitely not disappointed. I was trying to get the work up completed for a kidney transplant evaluation when they discovered Stage 1 breast cancer in my right breast. Immediately, they took the necessary testing and procedures to treat the problem. I have been treated with the utmost care, respect, kindness and professionalism while I have been both an in-patient and out-patient client. The doctors and nurses are very knowledgeable and caring, and everyone works as a team. It is the best organized hospital I have been to, and I have been to about five hospitals on my healing journey. I highly recommend UI Health and Hospital Systems.

I must add here that my accolades above cannot be given to their outpatient dialysis unit. Twice, someone has added a misdiagnosis of diabetes on my records and I have had to keep wasting to to have it removed. Very disappointed with this clinic and its ability to accurately keep records. They won't acknowledge any records that come from other hospitals either.